CONTACT+FAQ - FaceSocksEU

MyFaceSocksEU

CONTACT+FAQ


  • What makes a good photo?

    1.Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

    2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!

    3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

  • Can I see a proof of how my product will look?

    Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

  • Do you crop the photo for me?

    We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

    If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

  • I have a different photo question

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • Ordering and Payment
    What is your change/cancellation policy?

    We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

    For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 60% customization fee per item, because the item is made to order and can no longer be sold as new.

    If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

    Please review our Return Policy here if you have other questions regarding this subject.

  • What payment options are available?

    We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in EUR and your card will be charged in your respective currency.

  • I have a different ordering/payment question

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • I have a different question about your products.

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • Shipping Questions
    How long does it take to receive my product?

    Typically, it takes about 3-5 business days to be produced and sent out. Once shipped, It will deliver continental EUR orders in 10-15 business days. International shipping times vary based on the destination.

    Please note that during the holidays our production time may vary.

    Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

  • Can I change the destination country on my order?

    After placing your order, you may not change your shipping from domestic to international and vice versa.

  • How much is shipping?

    Free shipping over 49€.

  • Do you ship internationally?

    We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

    NOTE: All prices on our site are EUR. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Here Is What Our 10000+ Customers Have To Say

Boyfriend loved these socks .Because it really great that get faces on the socks! High quality print and sock material.

Abby / Facebook

These socks are adorable, and super thick and cozy! It have a good quality, The Shipping is super fast and I couldn't be happier! The packaging is nice too. I Love so much.

Cavin / Instagram

They’re of amazing quality. The socks are comfy, and the picture quality is great. I bought these as a gift , I was so excited when I opened the package and saw them.

Jerry / instagram

They are absolutely adorable and my order came extremely fast. the shipping is so fast , Highly recommend not only the product but this shop. Excellent!

Jack / Instagram

I love these socks! They have a good quality , these socks are adorable and I’d recommend them for sure! I expected order the socks next !

Domand / Facebook

Socks came out great! Communication with seller was professional and very prompt. Also, socks were made quickly and fast shipping. Highly recommend. Thank you!

Jenny / instagram

Got these socks and they turned out amazing! We couldn’t be happier and he loved this, such a cute, fun and creative gift! Thank y’all, they are perfect!

Queen / Instagram

They are perfect ! Way better quality than I have seen before on printed pictures, nice quality socks, will definitely order again.

Daisy / Facebook

These are awesome and they come earlier than expected yay ! I will be happy!

June / Instagram

Shipped quickly and was exactly as described. Made for a great gift!

Nicky / instagram

I got this socks . Arrived on time. I loved it. It's beautiful and unique. I placed another order for a friend. Thank you for your great service.

Amy Jarvie / Facebook

This gift was so good and this is a direct quote from him "Thanks so much it really works great! Highly recommend!

Romi / Facebook

This product is amazing. Definitely recommend. Quality is great. If you send a picture that is not high enough quality, they will ask you for a new one.

Karen Holden / Facebook

Got this for my friend as christmas a gift, and she loved them , The socks arrived pretty quickly and looked exactly as anticipated. Can't wait to see my friend wear these socks !

Tombill / Instagram

Absolutely perfect! Cannot wait to give the socks as Christmas gifts! The shop was extremely helpful, Would absolutely recommend them and will probably purchase more from here!!

Mia Lancaster / Facebook

What an awesome product! It is very comfortable. This was such a fun surprise for my boyfriend. Highly recommend this store!

Sunrose / instagram

The socks fits perfect and material is super soft! Thank you for fast delivery shipped in 1 bussiness day and made in the Australian.

Arrimy / Facebook

Got this socks ! Fast delivery and quality make me amazing. I will place another order for my friend. Thank you for your great service.

Kim / Instagram

I want to give this shop 10 stars for everything. The delivery super fast, packaging is excellent and The quality of socks is also excellent. I cannot recommend highly enough. Thanks so much

Quynh juyice / Facebook

I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

Ballo / instagram